Policy

Guarantee & Warranty Policy

Quality Guarantee

We are committed to offering carefully selected timepieces with reliable craftsmanship, refined finishing, and strict quality control. Every watch is inspected before shipment to ensure that its appearance, movement, functions, and overall finishing meet our quality standards.
Our team has long-term experience with mechanical watches and understands the importance of details, including case finishing, dial alignment, bracelet comfort, movement stability, and wearing experience. We continuously improve our product selection and quality control process to provide a better experience for every customer.

Warranty Coverage

We offer different warranty periods based on product grade:
AAA Grade: 3-month warranty
Superclone / Premium Grade: 12-month warranty
The warranty covers manufacturing defects, movement issues under normal use, and functional problems that are not caused by customer misuse.
The warranty does not cover damage caused by improper use, accidental impact, water damage, unauthorized repair, modification, excessive wear, magnetic exposure, or failure to follow care instructions.
Please treat your watch with care. A mechanical watch is a precision item and requires proper handling, storage, and maintenance.

Hassle-Free Purchase Guarantee

All orders placed through our website are protected by our customer service policy. If you receive an item with a verified quality issue, incorrect item, or shipping-related problem, please contact us within the required time period. We will review your case and provide a suitable solution, including repair, exchange, store credit, or refund where applicable.
Refunds, when approved, will be issued through the original payment method whenever possible.
To process your request efficiently, we may ask for photos, videos, order number, delivery information, and a brief description of the issue.

Privacy Guarantee

Customer privacy is very important to us. We use your information only for order processing, customer support, shipping, fraud prevention, and service improvement.
We do not sell your personal information to third parties. Payment information is processed through secure payment providers. We do not store full credit card information on our website.
We retain only the information necessary for order records, customer support, warranty service, returns, refunds, and legal or compliance requirements.

Shipping Policy

Order Processing Time

Orders are usually processed within 3–6 business days after payment confirmation. During peak seasons, promotional periods, or high order volume, processing time may be longer.
Some items may require additional preparation or inspection time before shipment.

Shipping Time

Estimated shipping time is usually 10–20 business days, depending on the destination country, carrier, customs clearance, and local delivery conditions.
Delivery time may be affected by holidays, customs inspection, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Carrier & Tracking

After your order is fulfilled, we will send the tracking number to you by email or SMS. Tracking information may take up to 3–5 business days to update on the carrier’s website.
Please make sure your email address and phone number are correct when placing your order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for failed delivery, returned packages, or reshipment costs caused by incorrect or incomplete address information.
If you need to change your shipping address, please contact us as soon as possible before the order is shipped. Once the package has been handed to the carrier, address changes may not be possible.

Lost, Delayed, or Returned Packages

If your package is significantly delayed, lost in transit, or returned to sender, please contact us with your order number and tracking information. We will assist in checking the shipment status and provide a reasonable solution based on the carrier’s investigation result.
We may request official carrier documentation before issuing a replacement, refund, or other solution.

Return & Exchange Policy

Return Eligibility

We accept return or exchange requests for eligible items within 7 days after delivery. To qualify for a return or exchange, the item must be unused, undamaged, unmodified, and returned with its original packaging, accessories, protective films, tags, and order information.
Items showing signs of wear, scratches, impact damage, water damage, modification, unauthorized repair, or missing accessories may not be accepted for return or exchange.

Non-Returnable Situations

Returns or exchanges may not be accepted in the following situations:
Damage caused by customer misuse, accidental impact, water exposure, improper storage, or unauthorized repair.
Products that have been worn, adjusted, resized, modified, or customized.
Return requests submitted after the allowed return period.
Items returned without prior approval from our customer service team.

Return Process

To request a return or exchange, please contact our customer service team with your order number, photos or videos of the item, and a brief explanation of the issue.
Our team will review your request and provide return instructions if your request is approved.
Please do not send any item back before receiving confirmation from our customer service team.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method whenever possible. Processing time may vary depending on your bank or payment provider.
Shipping fees, customs duties, import taxes, and handling fees are generally non-refundable unless otherwise required by applicable law or caused by our error.

Exchange

If an exchange is approved, we will arrange a replacement item based on availability. If the same item is unavailable, we may offer an alternative item, store credit, or refund.